Shipping Information

Order Processing

Once you place your order, we prepare it with care. Orders are typically processed within 1-3 business days, excluding weekends and public holidays.

• You will receive an order confirmation email straight after checkout.
• A second email with your tracking details is sent as soon as your order ships.
• During sales, holidays or busy periods, processing may take a little longer.

Shipping Rates & Delivery Times

Shipping costs and delivery options are calculated at checkout based on your address and the items in your order, so you always see the total before you pay.

• Standard delivery: usually 3-7 business days after your order ships.
• Delivery times are estimates and begin once your order has shipped, not when it is placed.
• Any promotions such as free shipping offers are shown on the Site and applied at checkout when you qualify.

Order Tracking

Every order ships with a tracking number, which we email to you once your parcel is on its way. Tracking updates can take up to 24 hours to appear after the email is sent.

If you can't find your tracking email, please check your spam folder, then contact us and we'll resend it.

Where We Ship

The shipping destinations available to you are shown at checkout. If your location is not listed, please contact us and we will do our best to help.

For international orders, customs duties, import taxes or brokerage fees may apply. These are set by your country and are the responsibility of the recipient.

Shipping Address

• Please double-check your shipping address before completing your order.
• We cannot ship to P.O. boxes for some delivery methods. If this applies, we will let you know.
• If you need to change your address, contact us as soon as possible. We can only update it before your order ships.
• We are not responsible for orders delivered to an incorrect address provided at checkout.

Delivery Delays

Once your parcel is with the carrier, delivery times are outside our direct control. Weather, peak seasons and carrier issues can occasionally cause delays. If your order is taking longer than expected, contact us and we will help look into it.

Damaged, Lost or Missing Items

We pack every fragrance carefully, but if something goes wrong, we will make it right.

• Damaged order: contact us within a few days of delivery with your order number and clear photos of the item and packaging.
• Missing items: let us know right away so we can check your order.
• Lost parcel: if tracking shows no movement for several days, reach out and we will investigate with the carrier.

Gift Orders & Packaging

Fragrances make a thoughtful gift. Orders are packed securely and presented neatly. If you are sending a gift, you can enter the recipient's address at checkout, and prices are not included inside the parcel.