Returns & Refunds

Return Eligibility

We want you to love your fragrance. If you are not completely happy, you may request a return within 30 days of delivery, provided:

• The item is unused, unopened and in its original sealed packaging.
• You have your order number or proof of purchase.
• The item was bought directly from halalscents.com.

For hygiene and safety reasons, fragrances that have been opened, sprayed or used cannot be returned.

Items We Cannot Accept

• Opened, used or partially used fragrances and samples.
• Gift cards and downloadable products.
• Items marked as final sale or clearance at the time of purchase.
• Items returned after the return window has passed.

How to Start a Return

Please follow these steps so we can process your return quickly:

• Step 1: Email us at support@halalscents.com with your order number and the reason for your return.
• Step 2: We will review your request and send return instructions if it is approved.
• Step 3: Pack the item securely in its original packaging and send it back as instructed.

Please do not send items back without contacting us first, as returns sent without approval may not be accepted.

Return Shipping

Unless the return is due to our error, return shipping costs are the customer's responsibility and are not refundable. We recommend using a trackable shipping service, as we cannot be responsible for returns that are lost or damaged in transit.

Refunds

Once we receive and inspect your returned item, we will email you to confirm the outcome.

• Approved refunds are issued to your original payment method.
• Refunds usually appear within 5-10 business days, depending on your bank or card provider.
• Original shipping charges are non-refundable, unless the return is due to our error.

Damaged, Defective or Wrong Items

If your order arrives damaged, defective or not what you ordered, please contact us within a few days of delivery with your order number and clear photos of the item and its packaging. We will arrange a replacement or a full refund, including return shipping where applicable.

Exchanges

We do not offer direct exchanges. If you would like a different fragrance, please return your item following the steps above and place a new order for the one you want.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible. We can only cancel orders that have not yet shipped. Once an order has shipped, you can follow the return process once it arrives.