Privacy Policy

Information We Collect

We collect information in the following ways:

• Information you give us: your name, email address, phone number, billing and shipping address, and any message you send through our contact form or by email.
• Order information: the products you purchase, order history and delivery details. Payment card details are entered directly with our payment processors and are not stored on our servers.
• Automatic information: your IP address, browser type, device, pages viewed and the website that referred you, collected through cookies and similar technologies.
• Account information: if you create an account, your login details and saved preferences.

How We Use Your Information

We use your information to:

• Process, ship and support your orders, including returns and refunds.
• Reply to your questions and customer service requests.
• Send order confirmations, shipping updates and important account notices.
• Send offers, news and updates, only where you have chosen to receive them.
• Improve our Site, products and shopping experience.
• Prevent fraud and keep our Site secure.
• Meet legal and tax obligations.

Sharing Your Information

We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as:

• Payment processors that handle your payment securely.
• Shipping and delivery partners that fulfil your order.
• Email, analytics and website hosting providers.
• Authorities or advisers when required by law, or to protect our rights and customers.

These providers may only use your information to perform services for us.

Cookies & Tracking

Cookies are small files stored on your device. We use them to keep your cart working, remember your preferences, understand how visitors use our Site and measure the performance of our marketing.

You can control or delete cookies in your browser settings. Blocking some cookies may affect features such as the shopping cart and checkout.

Data Security

We use reasonable technical and organisational measures, including SSL encryption and secure payment processing, to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Data Retention

We keep your personal information only as long as needed for the purposes described in this policy, including to meet legal, accounting and reporting requirements. When it is no longer needed, we delete or anonymise it.

Your Privacy Rights

Depending on where you live, you may have the right to:

• Know what personal information we hold about you and request a copy.
• Ask us to correct inaccurate information.
• Ask us to delete your personal information.
• Opt out of marketing emails at any time using the unsubscribe link in any email.

To make a request, contact us using the details in the Contact Us section below. We may need to verify your identity before responding.

Children's Privacy

Our Site is not intended for children under 13, and we do not knowingly collect their personal information. If you believe a child has given us personal information, please contact us and we will delete it.

Third-Party Links

Our Site may link to other websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page. Please check back regularly to stay informed.